Donbet Terms and Conditions
1. General Information and Legal Agreement
These Terms and Conditions form a binding legal agreement between you and Donbet. By accessing our platform, creating an account, or placing any wager, you confirm that you have read, understood, and accepted every clause set out below. We operate under Curaçao licence 8048/JAZ, and our services are offered in compliance with applicable gambling regulations.
What this means is straightforward: using our services in any capacity signals your agreement to these terms. If you do not agree with any part of this document, you should not use our platform. We may update these terms from time to time, and continued use of our services after any amendment constitutes acceptance of the revised terms. It is your responsibility to review this page periodically.
We ask that you treat these terms as a reference document. Bookmark this page. Come back to it whenever you have questions about your rights, our obligations, or how specific features of our platform work.
2. Account Opening and Eligibility
To register with us, you must be at least 18 years of age. This is non-negotiable — it is a legal requirement. We reserve the right to request proof of age at any stage, and failure to provide satisfactory documentation will result in account suspension or closure.
Each person may hold only one account. In plain terms, duplicate accounts are not permitted under any circumstances. If we detect multiple accounts registered to the same individual, household, IP address, or payment method, we may close the additional accounts and void any associated winnings or bonuses. You must provide accurate and truthful personal information during registration. Supplying false details constitutes a breach of these terms.
Residents of certain jurisdictions may be restricted from accessing our services due to local gambling laws. It is your responsibility to ensure that online gambling is lawful in your location before registering.
3. KYC and Identity Verification
Know Your Customer procedures exist to protect both you and us. We are legally required to verify the identity of our players, and we take this obligation seriously.
When you register or request a withdrawal, we may ask you to submit identification documents. These typically include a government-issued photo ID (passport, driving licence, or national identity card), a recent utility bill or bank statement as proof of address, and proof of ownership of your payment method. All documents must be clear, valid, and unaltered. We process verification requests as quickly as possible, though complex cases may take longer.
Until verification is complete, we may restrict certain account functions, including withdrawals. This isn't to inconvenience you — it's a regulatory requirement and a safeguard against fraud.
4. Account Security and Password Confidentiality
Your account credentials belong to you and you alone. We ask that you keep your username and password confidential at all times. Never share your login details with anyone, and avoid using passwords that are easy to guess.
We strongly recommend enabling any additional security features available on our platform. Choose a unique password that you do not use on other websites. Change it regularly. If you suspect that someone else has accessed your account, contact our support team immediately. We are not liable for losses arising from unauthorised access that results from your failure to keep your credentials secure.
Our systems use encryption technology to protect data in transit and at rest. Still, no security measure is absolute, which is why your vigilance matters just as much as ours.
5. Deposits and Account Funding
We accept deposits through a range of payment methods, including debit cards and e-wallets approved for use within the United Kingdom. All deposits must be made using a payment method registered in your own name. Third-party deposits are not accepted.
Minimum and maximum deposit limits apply and may vary by payment method. Deposits are generally processed instantly, though certain methods or banks may introduce slight delays. We do not charge fees on deposits, but your payment provider may apply their own charges — that's outside our control.
All funds deposited into your account must come from legitimate sources. We reserve the right to investigate the origin of funds and to refuse or reverse any deposit that we reasonably suspect to be connected with fraudulent or unlawful activity.
6. Withdrawal Procedures and Verification
When you're ready to withdraw, simply submit a request through your account dashboard. In plain terms, we aim to process withdrawals promptly, but processing times depend on your chosen method and your verification status.
First-time withdrawals and large withdrawal requests will typically trigger a KYC review. We may ask for additional documents before releasing funds. Minimum withdrawal amounts apply, and these are displayed on the withdrawal page. Where possible, we return funds to the same method used for depositing. If that method does not support withdrawals, we will work with you to find an alternative.
We reserve the right to carry out additional security checks on any withdrawal request. Pending withdrawals may be cancelled by you during the processing window, depending on the method selected. Once processed, withdrawals cannot be reversed by us.
7. Bonus Rules and Wagering Requirements
Bonuses are a way for us to enhance your experience, but they come with conditions. Every promotional offer has specific terms attached, and we ask that you read them before opting in.
Wagering requirements specify how many times a bonus amount (or bonus plus deposit, depending on the offer) must be wagered before any winnings can be withdrawn. Not all games contribute equally towards meeting wagering requirements — contribution percentages are outlined in each promotion's specific terms. Certain games may be excluded entirely. Time limits apply to all bonuses. If wagering requirements are not met within the specified timeframe, the bonus and any associated winnings will be forfeited.
Bonus abuse is something we monitor closely. This includes, but is not limited to, opening multiple accounts to claim the same offer, using irregular betting patterns designed to exploit bonus mechanics, or colluding with other players. We reserve the right to revoke bonuses, void winnings, and restrict or close accounts where abuse is identified.
8. Inactive and Dormant Accounts
An account is considered inactive if there has been no login, deposit, withdrawal, or wagering activity for a continuous period of twelve months. After this period, your account will be classified as dormant.
We will make reasonable efforts to contact you before applying any dormancy measures. Dormant accounts may be subject to a monthly administrative fee, which will be deducted from the remaining balance. If the balance reaches zero, the account may be closed. So when you know you won't be playing for a while, it's best to withdraw any remaining funds beforehand.
You can reactivate a dormant account by contacting our support team, subject to identity verification.
9. Game Fairness and RNG Systems
Fair play is at the core of everything we offer. All games available on our platform use certified Random Number Generator technology to ensure that outcomes are entirely random and unbiased.
Our RNG systems are tested and audited by independent third parties. These audits verify that the software performs as intended and that game results cannot be predicted or manipulated — by us, by game providers, or by players. Return-to-player percentages are published where required and reflect long-term statistical averages. They do not guarantee specific results for any individual session.
We source our games from licensed and reputable software providers. Each game undergoes rigorous testing before being made available on our platform.
10. Prohibited Conduct and Fraudulent Activity
All users must use our platform honestly and in good faith. Any attempt to defraud, manipulate, or exploit our services is strictly prohibited and will result in immediate action.
Prohibited conduct includes using automated software or bots to interact with our platform, exploiting technical errors or glitches for financial gain, engaging in collusion with other players, using stolen payment credentials, and attempting to reverse legitimate transactions through chargebacks. We employ sophisticated fraud detection systems that monitor activity patterns in real time. Where we identify suspicious behaviour, we reserve the right to suspend accounts, withhold funds, void wagers, and report the matter to relevant authorities.
This means that any winnings derived from fraudulent or prohibited activity will be confiscated. We cooperate fully with law enforcement agencies and regulatory bodies in the investigation of suspected criminal activity.
11. Responsible Gambling and Self-Exclusion
Gambling should be enjoyable, never a source of stress or financial difficulty. We take our responsibility to promote safer gambling seriously, and we provide a range of tools to help you stay in control.
Through your account settings, you can set deposit limits, loss limits, session time reminders, and cooling-off periods. These tools are designed to give you control over your gambling activity. Self-exclusion is also available if you feel you need a longer break. Once you self-exclude, your account will be closed for the duration you select, and you will not be able to reopen it until that period has ended. During self-exclusion, we will make reasonable efforts to prevent marketing materials from reaching you.
If you are concerned about your gambling habits, or those of someone close to you, please reach out to GamCare at www.gamcare.org.uk or the National Gambling Helpline on 0808 8020 133. Help is available, free and confidential.
12. Complaints and Dispute Resolution
When something goes wrong, we want to hear about it. Our complaints procedure is designed to resolve issues fairly, transparently, and as quickly as possible.
To raise a complaint, contact our customer support team with a clear description of the issue, including any relevant dates, transaction IDs, and screenshots. We will acknowledge your complaint promptly and aim to provide a resolution within a reasonable timeframe. If you are not satisfied with our response, you may escalate the matter to an independent alternative dispute resolution provider. Details of approved ADR services are available upon request.
We take all complaints seriously and use feedback to improve our services. No complaint will result in negative consequences for your account.
13. Intellectual Property Rights
All content on our platform — including logos, graphics, software, text, and audio — is owned by us or our licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any content on our platform without our prior written consent. The Donbet name, brand, and associated trademarks are our exclusive property. Unauthorised use of our intellectual property will be pursued through all available legal channels.
Your use of our platform grants you a limited, non-exclusive, non-transferable licence to access our services for personal, non-commercial purposes only.
14. Anti-Money Laundering Policy
We are committed to preventing our platform from being used for money laundering or terrorist financing. Our anti-money laundering procedures comply with applicable laws and the requirements of our Curaçao licence.
As part of our AML obligations, we monitor transactions for unusual or suspicious patterns. We may request additional documentation to verify the source of funds deposited into your account. Large or unusual transactions may be subject to enhanced due diligence, which could include delays in processing while checks are completed. We reserve the right to report suspicious transactions to the relevant financial intelligence unit without prior notice to you.
Refusing to cooperate with our AML procedures may result in account suspension, fund freezing, and reporting to the appropriate authorities.
15. Voluntary Account Closure
You may close your account at any time by contacting our support team. In plain terms, we won't make this difficult for you — it's your right.
Before closing your account, please withdraw any remaining balance. Outstanding wagers at the time of your closure request will be settled according to our standard rules, and any resulting winnings will be made available for withdrawal. Bonus funds that have not met wagering requirements will be forfeited upon closure. Account closure does not affect any obligations or liabilities that arose before the closure date.
If you wish to close your account due to gambling-related concerns, please let us know so we can direct you to appropriate support resources and apply self-exclusion measures rather than a simple closure.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Curaçao, in line with our operating licence 8048/JAZ. Any disputes arising from or connected to these terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.
This does not affect any mandatory consumer protection rights you may hold under United Kingdom law. Where local regulations provide additional protections, those protections apply alongside these terms. If any provision of these terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These terms represent the entire agreement between you and Donbet regarding your use of our services. They supersede all prior agreements, representations, and understandings.
Donbet is committed to promoting responsible gambling. Our platform is strictly for users aged 18 and over. Gambling should remain a form of entertainment — never chase losses, and only wager what you can afford to lose. If you feel that gambling is becoming a problem, please contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for free, confidential support. Tools such as deposit limits, session reminders, and self-exclusion are available in your account settings at any time. Please gamble responsibly. 18+.