Donbet Casino Privacy Policy

Privacy Policy

Your data belongs to you. We want to be clear about what information we gather, why we need it, and how we protect it. This policy explains everything in straightforward terms so you know exactly where you stand.

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Our commitment to transparency means you can trust us with your information.

1. Nature and Scope of Personal Data Collected

When you register with us or use our services, we collect certain information to provide you with a safe and personalised gaming experience. What this means for you is that we only ask for what we genuinely need.

The categories of personal data we collect include:

Identity information such as your full name, date of birth, and nationality
Contact details including your email address, telephone number, and postal address
Financial data covering payment card details, bank account information, and transaction history
Verification documents like passport copies, utility bills, and proof of address
Technical data including IP addresses, device identifiers, browser type, and login timestamps
Gaming activity records showing your betting history, deposit and withdrawal patterns, and account preferences
Communications you send to our support team

2. Purposes and Objectives of Data Processing

We collect this because we need to verify your identity, process your transactions, and keep our platform secure. Every piece of data serves a specific purpose.

Our processing purposes include:

Creating and managing your player account
Verifying your identity and age to comply with UK gambling regulations
Processing deposits, withdrawals, and related financial transactions
Detecting and preventing fraud, money laundering, and other criminal activity
Providing customer support and responding to your enquiries
Personalising your gaming experience based on your preferences
Meeting our legal and regulatory obligations under the Gambling Act 2005
Sending promotional communications where you have opted in
Conducting responsible gambling checks and interventions

Under GDPR, we rely on several legal bases for processing: contract performance, legal obligation, legitimate interests, and consent where applicable.

3. Security Measures and Technical Integrity

To keep your account secure, we implement robust technical and organisational measures. Your information deserves strong protection and we take that responsibility seriously.

We use SSL encryption to protect data in transit. Our systems undergo regular security audits and penetration testing. Access to personal data is restricted to authorised personnel only, and we maintain comprehensive logging of all data access. Because of this approach, your sensitive information remains protected against unauthorised access, accidental loss, or destruction.

We do not sell your personal data. That's a firm commitment. We only share information when necessary to provide our services or meet legal requirements.

The categories of third parties who may receive your data include:

Payment processors and financial institutions to handle your transactions
Identity verification providers to confirm your age and identity
Regulatory bodies including the UK Gambling Commission
Responsible gambling organisations such as GAMSTOP
Law enforcement agencies when required by law
IT service providers who help us maintain our platform
Professional advisers including legal and accounting firms

All third parties are contractually bound to protect your data and use it only for specified purposes.

Every time you visit our platform, we use cookies to enhance your experience. These small files help us remember your preferences and keep you logged in.

We deploy essential cookies that make our site function properly. Performance cookies help us understand how players interact with our platform. Marketing cookies, which require your consent, allow us to show you relevant promotions. You can manage your cookie preferences through your browser settings or our cookie consent tool. Blocking certain cookies may affect your gaming experience.

6. Data Retention Period

We keep your personal data only as long as necessary. The retention period depends on the type of information and why we hold it.

Account information and transaction records are retained for a minimum of five years after account closure, as required by anti-money laundering regulations. Responsible gambling data may be kept longer where necessary to protect you. Marketing preferences are deleted immediately upon withdrawal of consent. Technical logs are typically retained for twelve months unless needed for ongoing investigations.

7. User Rights Over Their Data

Your data is yours. GDPR grants you significant control over how we handle your personal information, and we make exercising these rights straightforward.

Your rights include:

Right of access to obtain a copy of your personal data
Right to rectification if any information we hold is inaccurate or incomplete
Right to erasure in certain circumstances, though gambling regulations may require us to retain some records
Right to object to processing based on legitimate interests
Right to data portability to receive your data in a structured format
Right to restrict processing while we address any concerns
Right to withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact our Data Protection Officer. We respond to all requests within one month.

8. International Data Transfers

Our company is registered in Curaçao under licence 8048/JAZ. This means your data may be transferred outside the United Kingdom.

When we transfer data internationally, we ensure appropriate safeguards are in place. These include standard contractual clauses approved by the UK Information Commissioner's Office. We assess each destination country and implement additional technical measures where necessary. You have the right to request details about the specific safeguards we use for any international transfer.

9. Privacy Policy Updates

We may update this policy from time to time. Changes might reflect new regulatory requirements, alterations to our services, or improvements to our data practices.

Significant changes will be communicated to you via email or through a prominent notice on our platform. We recommend reviewing this policy periodically. The date at the top indicates when we last made changes. Continued use of our services after updates constitutes acceptance of the revised terms.

10. Contact Information

Questions about this policy or your personal data? Our Data Protection Officer is available to help.

You can reach our privacy team through the contact options available on our platform. We aim to respond to all privacy-related enquiries within 48 hours. If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom.

If gambling is causing you concern, please contact GamCare on 0808 8020 133 or visit the National Gambling Helpline for free confidential support.

You must be 18 or older to use our services. Gambling should remain enjoyable entertainment, never a way to make money.